Job Description

Job description:

Your job is to make people smile.

As a Shift Leader, you are responsible for ensuring the Menchie's experience is upheld every day in the store by the entire team. You oversee all store operations, team development, implementing policies/procedures, and running a profitable business. You must lead your team and treat them as your guests. Ambassador, guest focus, camaraderie, courteous communication, wisdom are core competencies expected to be followed. You are to report to your franchisee regarding the day-to-day business operations as requested.

Your roles and responsibilities include the following, but are not limited to:

- Embody the culture of Menchie's by upholding the Menchie's vision, mission, values, 3Ps, and be a positive role model to the entire team

- Know all team member and shift leader duties and positions

- Ensure the team is delivering the 5Gs to all guests

- Teach leadership team how to perform guest recovery to unsatisfied guests

- Follow up and take care of difficult guest situations

- Uphold and administer all safety standards and operational procedures

- Maintain a clean store

- Ensure the team is following all food safety and cleaning procedures

- Make sure leadership team is using proper deployment

- Oversee all ordering and inventory systems

- Control cost of goods sold to reach targets

- Maintain quality food products and ensure all products are available to guests

- Keep all equipment properly maintained

- Responsible for educating, coaching, and developing the entire team

- Resolve any team issues

- Support human resources and uphold local policies

- Create and post the schedule in a timely manner

- Control labor costs to reach targets

- Implement promotions and drive results

- Uphold and implement proper cash handling standards and procedures

- Responsible for all cash in the building

- Ensure cash deposits happen daily

- Ability to work any shift, if needed

- Balance floor time with office duties

- Hold team accountable for time and attendance and oversee shift change system

- Communicate availability request received from team

- Request a shift off in advance. Changes in availability must be approved by franchisee

- Hold team accountable for all polices including time and attendance/dress code

- Responsible for store opening and closing on time

- Accountable for key and alarm codes

- Assisting with preventative maintenance

- Administer store action plans

- Support driving the business through operations and local store marketing

- Oversee in-store administrative items as requested by franchisee, such as educating, certifications, testing, and in-store innovations

**Leadership experience required. **

**Pay is based on experience. ** Must be able to work some nights and weekends.

Benefits:

• Employee discount

Shift:

• Day shift
• Evening shift

Work Location: In person

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